Frequently Asked Questions and Answers
Shipping
Shipping Method:
Q- How do you ship & what is the price?
A- Shipping is FREE in the USA. (Beware: Some other online stores advertise unrealistically low prices and get you with very high shipping cost.)
Q- Why didn’t my shipment come in one package?
A- We ship your orders from various international warehouses (USA, Canada, Malaysia, China, France, Spain, Germany, Singapore…). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.
Q- Where do you ship?
A- Although we do not advertise outside of the USA, we provide international shipping. However, due to security reasons, we cannot deliver a shipment to military areas. Shipping charges will apply to destinations outside the USA and its territories.
Q- How do you ship?
A- We ship most of our items from our Phoenix AZ location via USPS Priority Mail. We ship orders oversea by air mail service (ePacket, LaPoste, USPS…). After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your city or country, it will be handled by your local or country’s postal service. So please kindly contact your local post when it arrives at your country as we have access the same information that you do.
Shipping Time:
Q- How long will my order take to be delivered?
A- Shipping time is stated on each product page. Keep in mind that our warehouses are closed on the weekends so our associates can spend it with their loved ones.
Q- How can I track my order?
A- We will send the tracking number of your order to the email address that you provided when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information sometimes can take a couple of days to be displayed after you receiving that email.
Q- When will my tracking information appear?
A- You should see tracking events within 24-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to the USPS or shipping company.
Q- Why can’t I track my order on your website?
A- Please note that the tracking information may be displayed after couple of days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Q- Why is my shipment status unchanged?
A- Your shipment may be delayed due to no fault on our part. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that your package may not reflect any movement for several days after being handed to air cargo while in transit. This is normal. Tracking information can be displayed after your order started being shipped.
Q- Why do I have an extra fee from my shipping company?
A- This rarely occurs. When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each final shipping company’s policy or customs procedure of your country, you rarely might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area or has local laws requiring import tax. In this case, please kindly pay them the required fee to receive your order. This is out of our control.
Q- Why is my package taking so long / longer than usual?
A- We depend on the mail just as you do and sometimes your package may take longer to arrive no fault on our part. Please be patient. We ship USPS, UPS or ePacket which are the most reliable and cost effective shipping methods. We do routine checks on packages and if it appears to be lost, we re-ship your order.
Payment
Payment Method :
Q- How can I pay for an order?
A- We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollars, our system will automatically exchange your currency to make it easy for you when placing order.
Q- Which currency are you using on the website?
A- Our products are listed in US Dollar. But our system will automatically convert it for you, no worries!
Order
How to place an order:
Q- How do I order?
A- First of all, visit our store at: https://ultravioletbeams.com Browse, choose the products that you like, then click “Add to cart” and “Check out”. Then fill in your information and pay. That’s it! Very easy.
Q- Why did I not receive shipping update email?
A- Most like key because you entered the wrong email address. Without the correct email, you will of course not be able to receive order confirmation, receipts and and shipping updates. If you suspect having entered the wrong email address, send us an email so we can correct it for you. If you did not receive a receipt of shipping updates, you either have entered the wrong email or it has landed in your spam email box.