Common Questions & Answers for our Professional UV-C Germicidal 5W Quartz Lamp USA Most Powerful USB Rechargeable Portable W/ Goggles

Why are UltravioletBeams UV-C devices better than others?
Many other wands sold elsewhere use ineffective blue LED lights that do not generate the proper wavelength necessary to effectively destroy pathogens.  We make sure that our germicidal devices are made with quartz tubes emitting beams measured at 253.7 nm (254 nm) of the spectrum proven to be effective at quickly destroying RNA and DNA of viruses, bacteria and other pathogens.  This is not the time to take chances.
Our devices are powerful enough that we recommend wearing the included UV-C protection goggles during use.

Is the product rechargeable? How long can it be used after each charge?
The product has a built-in 1800mA lithium battery, which can be used for disinfection 50 times (about 3 minutes for each disinfection) after being fully charged, and can be taken along and used anywhere. Charging times will vary depending on charger amperage but in most situations, overnight charging is the easiest and most convenient.

My wand will not turn on, how long should I charge it?
Overnight charging with a quality USB charger is recommended.  In some case, when the battery has been completely depleted, the wand will not turn on even after an hour of charge.  While charging, the red indicator will be lit and the wand cannot be turned on.  If no red light, USE A DIFFERENT CHARGING SOURCE.  When completely discharged, leave on charger for a day or until the red light is off.  If no other charger is available and red light does not stay on at initial plug in, unplugging and replugging charger into the wall outlet may reset the cycle.

Are there any radiation in ultraviolet rays? Can it be used by pregnant women?
Ultraviolet ray is sunlight and does not have any radiation. However, it should be used correctly, and direct exposure to eyes and skin is forbidden.

How long can this ultraviolet lamps last?
The product uses a high-quality tube which has a life of more than 10,000 hours.

Do you sell extra bulbs?
In the unfortunate event that you break the bulb on your 5W Wand, we do sell replacements.  Bulb lifetime is about 10,000 hours.  Please contact us for more info.

How to sterilize with this device?
This wand uses UV-C253.7 nm wave band. When in use, the product is placed 0 inch (touching) to 2 inches (0 -5 cm) away from the object to be sterilized, and slowly sweeps back and forth for 2-3 times for sterilization without deliberately staying for a long time.

How to use your 5W Germicidal Wand with Bag?
Place objects needing to be sterilized in bag without overlapping and in direct line of sight of the light, place wand as shown in photo observing the larger opening for the base of the wand and the smaller opening for the tip.  Place cover on top of bag and turn on the lamp.  Leave on for about 1 minute, then flip the items in bag so their other sides are exposed and repeat.
Incase you forget the wand on, it will automatically turn off in 10 minutes.
Note from Sam: Sterilization of all items placed in bag occurs within 42 seconds as tested, but I recommend 1 minute as an extra measure of protection.  Other devices use grills at the bottom but our tests have indicated that items should be exposed on both sides to receive proper UV-C radiation doses.

Which pathogens can be killed by ultraviolet rays?
Ultraviolet rays are effective for all common viruses and bacteria, such as influenza virus, mites, carbon maggot bacilli, Escherichia coli, hepatitis B virus, dysentery bacilli, etc.

Where can I find out more about about UV-C light?
Our supporting information page will have plenty of scientific papers and videos for you to read and watch.  Click link below and come back when you are done:
www.ultravioletbeams.com/pages/supporting-information

Where is it made?
Just like all other such hand held UV-C devices, your cell phones, and other electronic devices and everything else, this unit is made in China; otherwise the price would be much higher.  Someday we will bring back manufacturing to the USA.

Shipping time?
This item is shipped promptly from our Phoenix Arizona location and normally takes from 2 to 5 days to be delivered.  The USPS can get a bit overwhelmed at times and your package may take a bit longer due to their COVID19 measures.  We depend on them just like you do.  We do not have access to any information other than what the USPS provides on their website.  You can use the tracking information that was emailed to you at the time of shipping to find out the whereabouts of your package.

What is the warranty?
We offer a 1 year warranty on this item against any manufacturing defects.  The UV tube is made to last for 9,000 hours of operation.  Due to the nature of UV-C tubes, the warranty does not apply to items dropped from high or subjected to strong & sharp shocks, immersed in liquid, or cracked glass caused by cleaning while still hot.

How do we test and determine exposure time?
We use a dosimeter made in the USA by UVCense.
UVCense and Untravioletbeams.com are not affiliated in any way.  We just think that they have an excellent product that we use to benchmark our devices.